Terms and Conditions for Visaapp Consults Ltd.
Quote policy
Any quote shared with a client without a corresponding commitment within the period of validity as stated under the said quote is considered invalid. When ready to make payment, a new and updated quote would need to be shared to confirm if the price is still the same.
Payment policy
Step 1: Get a requirements email
Step 2: Make payment into our corporate account
Step 3: The Client shares the payment invoice via email along with the required travel document (mostly your passport bio-data page).
Step 4: The Client receives an acknowledgment receipt from Visaapp Consults
- Note: Visaapp consults must receive your payment receipt in order to render the required service
- Every individual payment includes a N25, 000 administrative fee which is non-refundable
- All installment payments are to be received on the stipulated deadline. If the payment comes later than the stated date, a new rate will apply.
- For every custom group booking an initial 60% deposit must be made within 3 days of acceptance of the service requirements.
Payment Validity Period
- Any payment for a service that has not been utilized will only be valid for a period of one year and It is non-refundable.
- Payments are transferrable from one package to another of the same value within the same period. In the case of transference to a future trip, a 60 day to the future date notice is required.
- Payments are transferrable within persons so long as itineraries have not been generated/ In the case of transference, a N25, 000 administrative fee will be charged.
Cancellation policy
- For every cancellation done immediately after payment, an administrative fee of #25% will be charged.
- Every cancellation done 1-2 weeks before your visa appointment/Submission is invalid. Refunds applicable will be on the terms of the consulates.
- Your cancellation request must come not later than 2 weeks to the date of your submission, subject to the itineraries already generated. If a client cancels later than this, apart from any bookings already done, cancellation will attract an administrative fee of 25% on the total fare.
- For installment payment packages, if the client is unable to meet up with the next installment, it will automatically amount to cancellation of service for that package. The payment is transferrable to another equivalent future package or if possible, new terms of possible payment will be negotiated.
Refund policy
- If you cancel your request early, 1 – 2 weeks before your appointment date, and before bookings are made, you will be charged a #15000 administrative fee and your refund processed to you within a period of 30 days.
- If you cancel your application later than two weeks of payment, you will be refunded within 30 days
- For every incidental cancellation by Visaapp consults, all expenses incurred will be calculated and your outstanding balance will be refunded back to you within the period of 90 days.
- Any cancellation request on a trip made after 3 weeks of payment or initial deposit will attract a 30% cancellation fee, no refund will be given for a cancellation request made 2 weeks before your appointment date. It can however be used for a future trip after all penalties have been deducted.
- No refund will be issued for any cancellation request made within the week of your appointment.
- For cancellation done during the safe period due to the inability to meet up with further installment, the client will be refunded within 30 days after an administrative fee of N25,000 has been charged.
Visa Issuance Policy
- Issuance of visa is not guaranteed, It is at the discretion of the consular officer issuing the visa
- Visa fees are non-refundable
- Regardless of the outcome of your visa application, our service charge is non-refundable.
- Visaapp consults will not be held responsible for Visa processing delays or rejections
- Ensure your documents are up to date and you have/met all the necessary requirements for visa application.
- Service charges are non-refundable
VAC helped with the processing of my student Visa and they have been the best so far based on previous experiences with other consultants. Their customer service is really helpful in answering my questions. I highly recommend this service to anyone looking to get their visa processed.
Ogechi
I can't believe how easy it was to get my visa approved. After several attempts, they made my application process simple and easy. I am so happy with their service!
Fredrick Abu
As a family of 4 with a baby on the way, we were trying to figure out how to get around the restrictions and stay in the U.S. for our family's health needs during pregnancy. After doing tons of research and getting quotes from other agents about how much it would cost to process a visa for our family members overseas, VisaApp helped us through their hassle-free application processing for Birth Tourism in US
Maureen S.